Customer Service Fundamentals

Customer Service Phone 7 SML

Customer Service Fundamentals provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service, for both internal and external customers.

This will enable your staff to build, maintain and increase customer loyalty and retention.

Course Objectives

  • Recognize the importance of delivering excellent customer service so that you can help to build maintain, and increase your organizations customer base.
  • Focus on the customer so that the individual is motivated to return.
  • Handle complaints so that customers are satisfied.
  • Deliver excellent customer service on the telephone so that customers have a positive perception about your organization.


Course Outline

Lesson 1: Understanding Customer Service
Lesson 2: Focusing on the Customer
Lesson 3: Handling Complaints
Lesson 4: Delivering Excellent Customer Service on the Telephone
Lesson 5: Coping with Stress

Barbara Glanz - The Story of Johnny the Bagger

Contact Us to get stared on improving your customer experience