Coaching Customer Service

Customer Service Team 1 SML

 

Ken Blanchard - It's Always the Leader!

COACHING CUSTOMER SERVICE

Effective customer service coaches and leaders focus their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. Organizations that place a high value on attracting new customers, dazzling customers with their superior services and keeping them long term, value the role that coaching plays in developing their workforce. In this module you will:

  • Understand customer service coaching
  • Develop customer service coaching techniques
  • Coach customer service personnel
  • Enhance customer service coaching skills.


Contact Us to get stared on improving your customer experience.