Customer Service

Customer Service Phone SML

Scott McKain - Customer Service Lessons from "Taxi Terry"

In reality, goods and services aren’t sold; products and services are bought by customers.

We understand not everyone is in a retail or call center environment and deals with a paying customer directly. No matter what your role, you do support people in your organization and help them be successful and achieve their goals; that is customer service. Whether your customers are internal or external, the impact or poor service will be noticed. Face-to-face, over the phone, or electronic customer service, the fundamentals of excellent customer service can be applied to any situation.

We have delivered customer service courses to many internal teams including;
  • Human Resources
  • IT Departments
  • Customer Support
  • Technical Service Departments
  • Call Center Agents
  • Management/Supervisors (all industries)

Workshops we can offer;

  1. Customer Service Fundamentals
  2. Strategic Advantage
  3. Coaching Customer Service
  4. Customer Service for Call Center Agents


NEW -
Customer Service online courses. Click here to learn more.

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Customized to meet your needs

We customize the customer service scenarios and examples to match your organization and team situations. Real life and relevant to your employees.

Contact us today to discuss how you can better serve your customers.